U.K., Nov. 3 -- UK Parliament issued the following news:
The Public Accounts Committee (PAC) has today launched a new inquiry into the chaos that continues to engulf the Civil Service Pension Scheme (CSPS), after the takeover of its administration last year by Capita.
New inquiry: Civil service pensions crisis
The PAC warned in its report on successive government failures in the CSPS' administration of a clear risk that Capita would not be ready to take over administration from then-provider MyCSP as planned. Capita made a statement at the time claiming this was not reflective of the current state of the transition. Following Capita's takeover, reports began to emerge of thousands of loyal and dedicated civil servants, and their families, having difficulties drawing on and collecting their pensions.
The PAC has held three evidence sessions on Capita and the government's attempts to mitigate the problems, and within a week correspondence from the PAC Chair, the government changed the law in Budget 2026 aimed at mitigating the impact of administrative delays in the scheme on bereaved families.
Its new inquiry will be informed by the National Audit Office's forthcoming report on the transfer of the CSPS to Capita, which will consider:
The status of the scheme and transition arrangements at go-live in December 2025;
how Capita has performed in administering the scheme, and the impact on member experience, since go-live; and
how the Cabinet Office has exercised its responsibilities for oversight of the scheme both prior and following the transition to Capita.
The PAC will be taking its own written and oral evidence through the course of its inquiry. Further announcements will be made in due course.
Chair quote
Public Accounts Committee Chair, Sir Geoffrey Clifton-Brown MP, said: "In response to the alarming reports of hard-working civil servants being thrown into financial uncertainty following Capita's takeover of the CSPS, we have held a number of evidence sessions with both the top leadership of Capita, and the civil servants and ministers of the Cabinet Office who have ultimate responsibility for overseeing the contract.
"Over and over again, promises have been made and broken by Capita, to our faces in formal evidence sessions, that they will get a grip on what has gone wrong. As a result, we are launching an inquiry, which will be informed by the authoritative factual basis provided by the NAO, which supports the scrutiny work of this Committee."
Further information
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